When Restaurant Technology Goes Wrong

Technology is a crucial part of the modern restaurant industry. From online ordering to point-of-sale (POS) systems, it can streamline operations, improve efficiency, and boost customer satisfaction. However, when restaurant technology goes wrong, it can lead to major headaches.

A reliable POS system is one of the most critical pieces of technology for a restaurant. This system tracks sales, manages inventory, and processes customer payments. If a POS system crashes, it can bring a restaurant’s operations to a grinding halt. Customers can’t pay for their meals, and employees can’t easily take orders or track inventory. This can lead to lost sales, frustrated customers, and a damaged reputation.

The Importance of a Reliable POS System 

When choosing a POS system, restaurants should consider factors such as the system’s features, ease of use, reliability, and customer support. The ability to access live customer support promptly cannot be overstated. They should also ensure the system is compatible with their other restaurant technology, such as their online ordering system.

Having a Plan in Place for When Systems Fail

Even with the most reliable technology, there is always a chance that something will go wrong. That’s why restaurants need to have a plan for when their POS system goes down, which will inevitably be at your busiest time.

Here are a few tips for developing a plan for restaurant technology failures:

    • Have a backup plan for taking payments. This could include having a manual credit card imprinter or using a mobile payment processing app.
    • Train your employees on how to handle system outages. This will help them to keep calm and provide good customer service during a difficult time.
  • Communicate with your customers. If your POS system goes down, let your customers know what’s happening and how long you expect it to take to fix the problem. You can do this by posting a sign on the door, making an announcement on social media, or telling customers directly.

The Cinnaholic Lawsuit

A recent lawsuit between restaurant chain Cinnaholic and POS provider Revel Systems highlights the importance of having a reliable POS system. Cinnaholic is suing Revel, alleging that the company’s POS system is faulty and has caused them significant financial losses. Cinnaholic claims that the system crashes frequently, which has prevented them from taking payments from customers. They also allege that Revel knew about the problems but did not take steps to fix them.

This lawsuit reminds restaurants of the importance of choosing a reliable POS system and having a plan in place for when things go wrong. Restaurants should carefully consider their options before choosing a POS provider and ensure they understand their contract terms. They should also develop a plan for handling system outages to minimize the impact on their business.


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