Restaurants come in all shapes and sizes – from little cafes to large, multi-location businesses. If you own a restaurant that has more than one location, making sure everything lines up across each location can get complicated. With so much to think about, accepting payments should be the least of your worries.
Here is a brief list of things to consider for your payment processing technology if you own or manage a restaurant with multiple locations. It will be worth the effort to take a few minutes and really examine your current provider against the following criteria – there is a good chance you will find areas for improvement and savings once you do.
Easy POS Integrations
For a larger restaurant, having a powerful point-of-sale is a no brainer. It is a completely essential part of doing business. The bigger name POS systems like Aloha and Micros have so many important features for multi-location restaurants that finding a payment processing company that works well with these companies will make your life as a business owner that much easier.
A lot of companies that are able to integrate with these larger POS vendors are incredibly expensive. However, Fattmerchant is proud to be able to integrate with all of the major POS brands, including Aloha and Micros. By processing with Fattmerchant on these machines, you get all of the features you already love with the savings of Fattmerchant’s subscription-based model.
Dedicated Customer Service
The life of a restaurant owner can be crazy – let alone if you are managing more than one location. With so many staff members using your payment technology every day, it is important to feel confident that your processor will be there for you if something goes wrong.
Every restaurant owner’s worst nightmare is their processing having an issue in the middle of a rush, especially if they cannot be at every location at once. Partnering with a processing company with a real human, dedicated support staff will take a huge weight off of your shoulders.
A lot of merchant services companies out there, especially those that come bundled with POS systems, do not have a dedicated support team. Restaurant owners often experience very long wait times as their POS provider tries to figure out what department to connect them to, and once you are connected, the service personnel often do not have the expertise you are looking for. Be wary of this if you are looking to process your payments with the same company that is providing your POS.
This should be a no-brainer, but having the ability to view all of your deposits and batches in one place is a huge time-saver for business owners. Having one dashboard to log in to and toggle between your multiple locations will prevent headaches when it comes to accounting and keeping track of the health of your restaurant locations.
At the end of the day, you want to make sure that your processes are as simple as possible for you to manage. Accepting payments is such a basic and essential part of doing business, that it shouldn’t be causing confusion or headaches for you or your staff.
At Fattmerchant we are dedicated to offering seamless integrations, excellent customer support, and processing that simply works for your business. We work with restaurants every day to get them set up with the best payment solution for their business, and look forward to doing to the same for you.