Artificial Intelligence

How to Use AI: Enhancing Restaurant Ordering

In the ever-evolving landscape of the restaurant industry, the hype surrounding artificial intelligence (AI) might give the impression that it’s a privilege exclusive to large chains with ample resources. However, for smaller operators, this need not be an elusive extravagance. Don’t be daunted by adopting AI – it’s not the sole domain of industry titans. While larger chains may boast dedicated teams for AI integration, smaller restaurants can confidently take practical and cost-effective measures to tap into the transformative potential of this technology. Many of the technologies you already use are finding ways to integrate AI; you just need to learn how to maximize it. 

In this series, we’ll guide you through practical steps that smaller establishments can take to embrace AI without breaking the bank or dealing with complex implementations. One area where AI can be added to your operations is enhancing real-time ordering experiences.

In the realm of AI applications for restaurants, real-time ordering experiences are at the forefront, poised to be a game-changer for smaller operators. There are already various ways to integrate AI into your existing systems, with a growing array of options available through your POS and other providers.

AI-Enabled Phone Answering

A custom AI-powered voice assistant can be a game-changer for restaurants heavily reliant on phone orders. Picture a busy Friday afternoon with a line out the door and incessant phone calls. Instead of allocating a valuable team member to phone duties, let an AI voice assistant handle inquiries, orders, and information. Ensure the system you select integrates with your POS for automated processing of phone orders.

Smart AI-Enabled Kiosks

Consider integrating AI-enabled kiosks, especially if you run a quick-service restaurant. These intelligent kiosks simplify the ordering process for customers while providing real-time insights for operators. Although the initial investment may be substantial, these kiosks can significantly reduce labor costs and serve as a long-term asset, aligning with your business model.

AI-Enabled Drive-Through Ordering

If you are lucky enough to have a drive-through, consider upgrading your experience with AI integration. From voice recognition for order taking to predictive analytics suggesting add-ons, AI streamlines the process, enhancing speed and adding a personalized touch that makes customers feel valued. There are many companies out there that can provide this technology to your restaurant. 

While implementing AI may seem daunting, you might be surprised to learn that it’s likely already part of the technologies in your restaurant. With small, practical steps, you can begin to harness the extraordinary power of AI. Stay tuned for the following articles in this series, where we’ll explore more accessible ways for smaller restaurant operators to leverage AI. 

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