Insights in: Customer

CustomerOperationsRestaurant ExperienceRestaurant Sales Strategy

The Up and Coming Restaurant Concept—Pet Entertainment

By Marisa Upson on October 28, 2019

It appears that pet-friendly restaurants have a new contender—pet entertainment. The biggest brand in this arena is MUTTS Canine Cantina—a brand that began its journey entertaining mutts and men in 2013. It combines a restaurant and bar with an...

CapitalCustomerRestaurant DesignTechnology

A New QSR Model

By Moe Godfrey on October 4, 2019
CustomerLoyalty ProgramOperations

4 Tips to Starting a Loyalty Program

By Robert Davis on August 27, 2019
CustomerRestaurant ExperienceStaff Education

Isn’t That Delightful? 5 Ways to Delight Your Restaurant Guests!

By EMERGING on August 5, 2019
CustomerMenuOperationssustainability

Regenerative Greens—What are They and are Customers Willing to Pay Up for Them?

By Marisa Upson on July 31, 2019
CustomerOperationsRestaurant ExperienceServerStaff Education

Special Requests – How Does Your Restaurant Handle Them?

By Kate Waters on July 30, 2019

Stew Leonard’s, a small chain of grocery stores in CT/NY/NJ has a very simple customer service policy that is posted at the entrance of each store: (more…)

CustomermarketingRestaurant Experience

PR Debacle? Planning Can Be Your Greatest Asset

By Kate Waters on July 9, 2019
BeverageCost ReductionCustomerRestaurant Experience

Top 5 Tips to Increase the Profit-Potential of Your Draft Beer System

By Moe Godfrey on July 8, 2019
CustomerData Intelligencemarketing

Papa John’s Celebrity Endorsement Move

By Marisa Upson on July 5, 2019
Customeroff-premiseOperationsRestaurant Experience

Three Not-So-Secret Tricks to Ensure Your Customers Are Happy

By Robert Davis on July 3, 2019

Are you capital raise ready?